General Information

• What is www.myblackdates.com?

• Are these people real?

• Is this service confidential?

• How much does this service cost?

• Are member profiles reviewed or screened for accuracy?

• Do you share or sell my personal information with anyone?

• Does www.myblackdates.com monitor profile, e-mail, and IM communications?

• Can I post anything in my profile?

• What is the difference between a paid and premium member?

Getting Started

• Creating your profile

• What are tips for the best results?

• How do I update my profile?

• How do I upload my picture gallery?

• How do I make my gallery private?

• How do I search for members

• How do I upgrade my account?

• How do I use my Black Book?

• How do I use my Sky Mail? (email)

• How do I use my Sky Messenger? (instant messenger)

• Coming Soon!! We will add the user manual as soon as this feature is available.

Account Issues

• I forgot my username and/or password?

• How do I change my password?

• How do I change my user name?

• How do I upgrade my account?

• When will my profile be approved?

• When will I show up in the search listings?

• Why was my account deleted?

• Why is my account pending or rejected?

• Why are my pictures pending or rejected?

• How do I remove my account information?

• What is account theft?

• I got spam!!

Billing Questions

• How do I upgrade my membership?

• How often am I billed?

• What appears on my credit card as the billing company?

• How do I change my billing information?

• How do I cancel my account?

• How do I turning off the auto-renew?

• What is Credit Card Denial Issues?

Technical Support

• Why is the site slow to load?

• Why am I getting distorted /template/black/images?

• Why am I not able to upload my pictures?

• Why can I not see pictures/text on your site?

• I go to login and it says my machine can not accept cookies?

• Why will the site not load?